Refund Policy

1. 14-day money-back guarantee

Your first paid subscription to RAMIS is covered by a 14-day money-back guarantee: request a refund within 14 days of your first payment and you will receive a full refund — no questions asked.

Every account also starts with a 7-day free trial with no payment card required, so you can evaluate the full Service before paying anything. The guarantee is a second safety net on top of that.

2. Renewals

Renewal payments are refundable within 14 days of the charge if the Service was materially unavailable to you during the billing period. Otherwise, the way to stop paying is to cancel: cancellation takes effect at the end of the current billing period, you keep access until then, and no further charges are made. You can cancel any time via the Paddle billing portal linked from your receipt or from account settings.

3. How to request a refund

• Email support@ramis.io from your account email address with the word “refund” — a receipt number helps but is not required; or
• Use the “Request refund” option in your Paddle receipt email, which goes directly to Paddle.

4. How refunds are processed

All payments and refunds are processed by Paddle.com Market Ltd, our merchant of record. Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank. As merchant of record, Paddle may also grant refunds under its own buyer policy, independent of this one — see Paddle’s Buyer Terms.

5. Scope

This policy covers RAMIS subscription fees only. It does not create refund rights beyond those described above, but it does not limit any non-waivable consumer rights you hold under the law of your country of residence. Related terms are in the Terms of Service.

6. Contact

Billing questions: support@ramis.io.